Trainee Testimonial

Our experience related to the program: Training in Hospitality and Tour Leading and Adventure Elevate Europe

The lecturers at the seminars were fantastic, experienced people with a lot of knowledge and experience. We are very pleased with the way they explained the topic to us. They provided many examples and illustrations from various situations around the world. Practical examples were of great help to us, because we had an overview of good practice and bad practice, and in that way we easily and quickly understood where we make mistakes in our business. After very instructive lessons, we had enough time to talk about a given topic in which we talked about the specific problems we face and experienced lecturers had a detailed explanation for all our mistakes and doubts. We have learned the most about how to function after the appearance of the COVID 19. We learned what kind of treatment tourists expect after the new situation related to the Corona virus, how we should conduct marketing of our tours, how we should protect the participants of the tour and make them feel comfortable and safe.

All of the above mentioned helped a lot in our further work, so we immediately stood out on the market due to the acquired skills. We have adapted the text in which we promote our tours to the current epidemiological situation and managed to convince tourists that they are completely safe when they use the services of our agency. In the moments when we conduct tours, we practice the "New normal", so our tourists are amazed by the professionalism and care we take about them and their health. We mastered the “New normal” during the seminars “Training in Hospitality and Tour Leading and Adventure Elevate Europe”.

Due to our new way of working, and the acquaintances we gained thanks to these seminars in which we actively participated together as well as the skills acquired at the seminars, we gained partners from surrounding countries and we are currently in the process of designing joint tours that will unite the whole region (cross border tours).

We are very happy to have been a part of the Embrace Balkans Adventure project, and we hope that there will be more good and useful projects like this.

Tamara Radulović, Executive Director, Master Travel & Consulting Agency, Montenegro