Active Albania Code of Conduct

Introduction:

At Active Albania, we are committed to maintaining the highest ethical standards and fostering a culture of integrity, respect, and accountability. Our Code of Conduct outlines the principles and guidelines that all employees, partners, and stakeholders are expected to adhere to in their professional conduct and interactions. By upholding these values, we aim to cultivate a positive and supportive work environment that reflects our commitment to excellence and ethical business practices.

1. Integrity and Professionalism:

Conduct all business activities with honesty, integrity, and professionalism.
Uphold the highest ethical standards and comply with all applicable laws and regulations.
Avoid conflicts of interest and maintain impartiality in decision-making processes.

2. Respect and Diversity:

Treat all individuals with respect, dignity, and fairness, regardless of their background or differences.
Foster a diverse and inclusive workplace that values and respects the contributions of all employees and stakeholders.
Reject all forms of discrimination, harassment, and prejudice in any professional interactions.

3. Confidentiality and Data Protection:

Safeguard confidential information and sensitive data belonging to the company, employees, and customers.
Adhere to strict data protection protocols and maintain the privacy and security of all sensitive information.

4. Health, Safety, and Environment:

Prioritize the health, safety, and well-being of all employees, customers, and the community.
Comply with all health and safety regulations to create a safe and secure working environment.
Promote environmentally friendly practices and contribute to the protection of the environment.

5. Customer Focus:

Prioritize customer satisfaction and strive to exceed their expectations with exceptional service and experiences.
Maintain transparency and honesty in all customer interactions and business transactions.
Listen to customer feedback and continuously improve our services to meet their needs and preferences.

6. Conflict Resolution:

Resolve conflicts and disputes in a professional and constructive manner, fostering open communication and mutual understanding.
Seek mediation and assistance from the appropriate channels to address conflicts effectively and amicably.

7. Compliance and Reporting:

Comply with all internal policies and procedures, as well as external laws and regulations applicable to our industry.
Report any violations of the Code of Conduct or any unethical behavior through the designated channels without fear of reprisal.